Frequently Asked Questions

Q: Do you offer OEM and ODM services?

Yes, we fully support OEM and ODM services. Send us your design drawings or reference images, and we'll produce to your exact specifications.

Q: Do you provide 3D store design?

Yes! Send us your floor plan and our design team will provide a free 3D proposal within 48 hours.

Q: How do you ensure product quality?

We maintain strict QC from raw material inspection to final packing. ISO9001, SGS, RoHS, and CE certified.

Q: Can you arrange shipping?

Yes, we arrange shipping under FOB, CIF, DDP and other terms to your destination port or warehouse.

Q1: What is your minimum order quantity (MOQ)?

A1: Our standard MOQ is 5 pieces per item. For custom designs, we can discuss flexible quantities based on your specific project requirements. We understand that different projects have different needs and we’re happy to work with you to find the right solution.

Q2: Do you offer OEM and ODM services?

A2: Yes, we fully support both OEM and ODM services. You can send us your design drawings, reference images, or technical specifications, and we will produce according to your exact requirements. Our in-house design team can also help refine your concepts and provide professional suggestions.

Q3: How long is the production lead time?

A3: Standard products: 15–20 business days. Custom products: 25–35 business days. Rush orders can be negotiated depending on complexity and quantity. We always strive to meet your timeline without compromising quality.

Q4: Can I get a free sample?

A4: Yes, we offer free samples for qualified buyers. Shipping costs are the buyer’s responsibility. Samples are the best way to verify quality, materials, and finish before placing a larger production order.

Q5: Do you provide 3D store design?

A5: Yes! Simply send us your floor plan or store layout, and our professional design team will create a free 3D store design proposal within 48 hours. This allows you to visualize the final result before production begins.

Q6: What payment methods do you accept?

A6: We accept T/T (bank transfer), L/C at sight, and Western Union. For standard orders, we require a 30% deposit and 70% balance before shipment. Flexible payment terms can be discussed for large or ongoing projects.

Q7: How do you ensure product quality?

A7: We maintain strict quality control throughout the entire production process — from raw material inspection to final packaging. Every production stage is monitored by our dedicated QC team. We are ISO9001, SGS, RoHS, and CE certified, ensuring compliance with international quality standards.

Q8: Can you arrange shipping?

A8: Yes, we work with trusted freight forwarders and can arrange shipping under FOB, CIF, DDP, and other terms to your destination port or warehouse. We will help you find the most cost-effective and reliable shipping solution for your order.

Q9: What materials do you use for display cabinets?

A9: We work with a wide range of materials including MDF, plywood, solid wood, stainless steel, tempered glass, acrylic, and aluminum. Material selection depends on the product type, budget, and design requirements. All materials meet international safety and environmental standards.

Q10: Do you offer installation support?

A10: Yes, we provide detailed installation drawings and instructions for every order. For larger projects, our team can provide on-site installation guidance or work with your local contractors to ensure proper setup.

Q11: What industries do you serve?

A11: We provide display solutions for jewelry stores, clothing boutiques, supermarkets, cosmetic shops, optical stores, perfume shops, electronics retail, pharmacies, and mall kiosks. Each solution is customized to the specific needs of the industry.

Q12: How do I place an order?

A12: Simply contact us via email, WhatsApp, or our online form with your requirements (product type, dimensions, materials, quantity). We will respond within 24 hours with a detailed quotation and, if requested, a free 3D design proposal.

Frequently Asked Questions

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